Disputes settled on the facts, not on who shouts loudest.
Resolve trade disputes on the facts, quickly and fairly.
What you get with T57
- EvidenceWithout T57: Each side's own versionWith T57: One shared record
- MoneyWithout T57: Already goneWith T57: Escrow paused until there is an outcome
- TimeWithout T57: Months of argumentWith T57: A clear, recorded process
TodayWith T57
Finance, escrow and insurance come from licensed partners.
T57's dispute process solves the problem of costly, drawn-out trade disputes, by resolving them from the shared trade record, with escrow paused until there is an outcome.
The problem
Why trust is hard in food trade
When a cross-border food trade goes wrong, the goods are often perishable, the parties are in different countries, and the evidence is scattered. Court action is slow and expensive, so small businesses often just take the loss. The key challenges T57 addresses include:
No shared evidence
Each side holds different documents and messages.
Money at risk
Payments are made or lost before the facts are clear.
Slow, costly remedies
Cross-border legal action is out of reach for most.
How dispute resolution works
Raise → Pause → Review → Resolve
- 01
Raise
Either party opens a dispute on the trade record, stating the issue, such as quality, quantity, delay or documents.
- 02
Pause
Where the trade uses escrow, the licensed escrow partner holds the disputed amount, and partial release is possible for any undisputed part.
- 03
Review
Both sides add evidence, such as inspection reports, photos and logs, to the record. T57 helps the parties reach an agreement based on the agreed terms.
- 04
Resolve
The parties settle, or the dispute moves to the route set in their contract. The outcome is recorded, and escrow is released accordingly.
- Raise
- Pause
- Review
- Resolve
OUTCOME RECORDED
Features
What is included
Use case · Illustrative example
A Riyadh importer and a Gujarat exporter settle a quality claim
A Saudi importer reports that part of a groundnut shipment is below the agreed grade. The disputed amount stays in escrow while the rest is released to the exporter. A partner inspector tests samples and confirms that 8% of the bags are below grade. The parties agree a price adjustment on the record, and escrow releases the balance.
Why T57
Why members and partners trust it
FAQ
Common questions
What disputes does T57 cover?
Disputes over trades made on T57, such as quality, quantity, delivery, documents and payment.
Does T57 decide who is right?
T57 helps the parties reach an agreement based on the record and their contract. Where they cannot agree, the dispute follows the route set in the contract.
What happens to my money during a dispute?
If the trade uses escrow, the disputed amount is held by the licensed escrow partner until the dispute is resolved.
Does a dispute affect my trust rating?
The outcome is recorded. A fair resolution does not count against either side, and you can contest any rating effect.
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